Shipping policy

Thank you for choosing DAVID GRAHAM STEPHENSON. We are committed to delivering premium consumer electronics with professionalism, care, and a dedication to customer satisfaction. We truly appreciate your trust in us—happy shopping!

1.Order Processing Time

We understand that when you invest in quality electronics, you want them in your hands as soon as possible. That is why we prioritize every order with speed and precision. All orders are processed within 1 to 5 business days (Monday through Friday, excluding national holidays) following successful payment confirmation. During this time, our team carefully inspects, packs, and prepares your items for shipment to ensure they arrive in perfect condition. Please note that orders placed on weekends or public holidays will be processed on the next working day. Once your order is ready to go, we will notify you immediately so you know exactly when it leaves our facility.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated transparently at checkout, taking into account the total weight of your purchase and your delivery location. We strive to offer competitive rates with no hidden fees, so you always know exactly what you are paying for.

For our standard shipping option, we estimate a delivery timeframe of 15 business days from the date your order is dispatched. While we partner with reputable carriers to ensure reliable and timely deliveries, please be aware that external factors such as customs processing, adverse weather conditions, or carrier network congestion may occasionally affect transit times. We kindly ask for your patience and understanding if your order experiences any unforeseen delays beyond our control.

3. Shipment Confirmation and Order Tracking

We believe in keeping you fully informed throughout the shipping journey. As soon as your order has been handed over to the carrier, you will receive a shipment confirmation email containing a dedicated tracking number. This allows you to follow your package's progress in real time, from our warehouse all the way to your front door. Please allow up to 24 hours after receiving the confirmation email for the tracking information to be updated and visible on the carrier's tracking system. If your tracking status remains inactive beyond this period, do not hesitate to contact our support team for assistance.

4. Incorrect Address Disclaimer

Ensuring accurate delivery information is essential for a smooth shopping experience. It is the customer's responsibility to provide a complete and correct shipping address at the time of order placement. Once an order has been processed and transferred to the shipping carrier, we are unfortunately unable to modify or redirect the delivery address. In the event that a package is returned to us due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for covering all reshipping costs. We strongly recommend reviewing your shipping details carefully before completing your purchase to avoid any unnecessary delays or extra charges.

5. Lost or Damaged Packages

We take every precaution to ensure your electronics are securely packaged for transit. However, despite our best efforts, occasional issues may arise during shipping. If your order arrives with visible damage, or if the tracking system indicates delivery confirmation but you have not received your package, please contact us within 5 days of the expected delivery date. We will initiate a formal investigation with the courier company on your behalf as quickly as possible. Based on the findings, we will work with you to determine the most appropriate resolution, whether that be a replacement shipment or a full refund, in line with our store policies.

6. Apparel Care and Usage Notice

While our primary focus is consumer electronics, some of our products may include accessories such as cables, adapters, protective cases, or wearable tech components. To ensure optimal performance and longevity, we recommend following the care and usage instructions provided in the product packaging or user manual. Regularly inspect all accessories for any signs of wear, loose connections, or physical damage. If any component appears compromised, discontinue use immediately and reach out to us for guidance. Proper handling not only extends the life of your devices but also ensures your safety and satisfaction.

7. International Shipping and Customs Notice

We currently ship to addresses across New Zealand and also offer international delivery to selected countries. For customers ordering from outside New Zealand, please be advised that your shipment may be subject to customs duties, import taxes, and administrative fees imposed by your local customs authority. These additional charges are the sole responsibility of the recipient and are not included in the shipping fees paid at checkout. Since customs regulations and fee structures vary significantly from country to country, we highly recommend contacting your local customs office for an estimate of any potential costs before placing your order.

8. Contact Information

If you have any questions, concerns, or special requests regarding shipping, returns, or our products in general, our customer support team is here to help. Please feel free to get in touch using the details below:

  • Trade Name: DAVID GRAHAM STEPHENSON

  • Email: support@resistquora.shop

  • Phone: +64 28 483 1317

  • Physical Address: 240 Henry Wigram Drive, Wigram, Canterbury, Christchurch 8042, New Zealand

Our support team is available during regular business hours, and we strive to respond to every inquiry within one business day. Your satisfaction is our priority.